Shipping policy
Last updated: 12 September 2026
We ship from Bamberg, Germany, to the member states of the European Union and to Switzerland. Shipping is handled by a logistics provider commissioned by us.
Shipping costs
- Germany: €5.90 per order. Orders with a goods value of €150 or more ship free of charge.
- Other member states of the European Union: €16.90 per order.
- Switzerland: €26.90 per parcel, regardless of weight and order value.
The shipping costs applicable to your order are shown in the checkout before you place the order. Deliveries to countries outside the European Union and Switzerland are not possible through this online shop.
Delivery times
- Germany: 2 to 5 working days
- Other member states of the European Union: 3 to 6 working days
- Switzerland: 5 to 10 working days
For payment methods similar to advance payment, the period begins on the day after the payment order is issued; for all other payment methods, on the day after the contract is concluded. If the last day of the period falls on a Saturday, Sunday or public holiday at the place of delivery, the period ends on the next working day. For deliveries to Switzerland, customs clearance may require additional time.
Delivery to Switzerland: customs and import charges
We deliver to Switzerland duty and tax unpaid (delivery term DAP – Delivered at Place). For deliveries to Switzerland, prices are shown without German VAT. In return, the delivery company collects Swiss import VAT, any customs duties and its own customs clearance fee directly from you on delivery. These amounts are included neither in the purchase price nor in the shipping costs; their level depends on the value of the goods and the rates applicable in Switzerland.
Parcel stations and alternative delivery address
Delivery to parcel stations is possible provided the shipping service provider supports it. You can enter a delivery address that differs from your billing address in the checkout.
Tracking
As soon as your parcel leaves our warehouse, you will receive a shipping confirmation by email including the tracking details.
Transport damage
Please check the parcel for externally visible transport damage on receipt and report any damage to hello@sense5.me as soon as possible. Failing to report damage has no effect on your statutory warranty rights, but it helps us to assert claims against the carrier.
Returns
How to withdraw from an order and where to send the goods is explained in our cancellation policy. We answer shipping questions at hello@sense5.me.
